I’ve been getting a lot of reports about extremely late score reports from students who have taken the TOEFL Special Home Edition. Students have told me that they are still waiting for their scores two, three or even four weeks after taking the test. Scores are supposed to arrive six days after taking the test.
Delays occur when a technical failure occurs during the test, or the automated anti-cheating software detects something, or when the proctor notices something abnormal. When this happens, your test result and testing experience are manually checked by a human expert. This is called “Administrative Review.”
Don’t worry, though. To talk to someone about this, you should contact the TOEFL Office of Testing Security. I highly recommend calling them at the following numbers:
1-800-750-6991 (in the USA)
+1-609-406-5430 (all other locations)
You can also email them, but I don’t recommend it. If you want to try, their email address is: firstname.lastname@example.org
They will answer the phone from 7:30 AM to 5:30 PM Eastern Standard Time, Monday through Friday. Note that you are supposed to wait four weeks before calling them. You can, of course, call before then but they may just tell you to keep waiting.
I do not recommend using the regular TOEFL customer support phone number for this problem, but I guess it can’t hurt to try it as well.