I’ve been getting a lot of reports about extremely late score reports from students who have taken the TOEFL Special Home Edition.  Students have told me that they are still waiting for their scores two, three or even four weeks after taking the test.  Scores are supposed to arrive ten days after taking the test.

Delays occur when  a technical failure occurs during the test, or the automated anti-cheating software detects something, or when the proctor notices something abnormal.  When this happens, your test result and testing experience are manually checked by a human expert.  This is called “Administrative Review.”

Don’t worry, though.  To talk to someone about this, you should contact the TOEFL Office of Testing Security.  I highly recommend calling them at the following numbers:

1-800-750-6991 (in the USA)

+1-609-406-5430 (all other locations)

If you do this, it is sometimes possible to be connected to the specific ETS staff member who is reviewing your scores.  You can then ask them to expedite the process.  It has worked for some of my students in the past.

You can also email them, but I don’t recommend it.  If you want to try, their email address is: otiassist@ets.org

They will answer the phone from 7:30 AM to 5:30 PM Eastern Standard Time, Monday through Friday.  Note that you are supposed to wait four weeks before calling them.  You can, of course, call before then but they may just tell you to keep waiting.

I do not recommend using the regular TOEFL customer support phone number for this problem, but I guess it can’t hurt to try it as well.

 

 

TOEFL scores are now available six days after you take the test.  When an American holiday takes place after you take the test, they could be delayed. Note that the detailed PDF score report is available only after 8 days.

To access your score, log in to your account on the ETS website.  Note that there isn’t a particular time of day that the scores are available.  

To confirm the specific date when YOUR score will be reported, consult this chart from ETS.  It lists every test date until the end of 2020, and the date that the scores will be available.

Schools Accepting TOEFL MyBest Scores

Important Update from 2020: ETS is now maintaining its own list of schools and organization that accept TOEFL MyBest Scores.  I probably won’t update my own list anymore.  You can find the official list as a PDF file right here.

The following institutions have stated publicly that they will accept TOEFL MyBest Scores. Note that this list could be out of date. It is best to contact the school you are interested in directly.

Yale Graduate School of Arts and Sciences. Source: “If you wish to send us “MyBest Scores”, we will accept them. All TOEFL scores we receive will be made available to the program reviewing your application. “

Miami University. Source: “We accept MyBest scores for the TOEFL. This means that the highest scores for each section from different TOEFL exams will determine a combined highest sum score.”

Carnegie Mellon School of Design. Source: “the School of Design also accepts MyBest scores for TOEFL iBT. “

Shoreline Community College. Source: “MyBest scores are accepted.

University of British Columbia College of Graduate Studies. Source: “The College of Graduate Studies accepts MyBest Scores.”

Northwestern (Graduate School). Source: “GS accepts the “MyBest scores”. A new reporting structure released by ETS in August 2019. These scores may be entered in the TOEFL section on the “Test Scores” page of the application form.”

University of Arizona (Graduate College). Source: “Individual MyBest scores must also be dated within 2 years of the enrollment term to be considered valid.”

University of Buffalo. Source.

CalArts. Source: “CalArts accepts “MyBest” scores delivered directly from ETS.”

San Francisco Conservatory of MusicSource: “SFCM will consider accepting the MyBest scores. We must have all score reports the MyBest scores are from submitted with the application, and the scores must be from within the past two years.”

Hey, this is cool. You can now get your TOEFL scores just six days after taking the test. ETS just updated its web page with the following information:

“Now you can get your TOEFL iBT scores even faster! Scores are posted online approximately 6 days after the test date, instead of 10 days. The PDF version of the score report is available to download within 8 days after your test. Score reports are also mailed to you (if you requested a paper copy) and sent to your selected institutions or agencies within 11 days after the test date.”

That’s pretty great. Here’s the original source.

I presume they mean six “business days.” That means you will probably have to wait a bit more than six days.

According to reports, TOEFL score reviews (that is, re-scoring) are now much faster than before. I haven’t gotten confirmation, but according to ETS customer service, score reviews are now finished in 24 to 72 hours. In the past, these took up to ten days, just like a regular score report.

In fact, one student has told me that her writing section score review took just ten hours to complete this week.

This is interesting. Indeed, considering the changes to the speaking section’s length and scoring process, it likely does not take as long as before to grade the test.

I wonder if this is foretelling faster TOEFL score reports in general. Now that it is possible to take the test every single week, many students would appreciate getting their scores in just three days. I have heard nothing about this, however.

Stay tuned. I’ll let you know what I find out.

We now know about an additional TOEFL change. Students can no longer access detailed PDF score reports. This means that students will be given an overall score for each of the sections on the test (reading, listening, speaking, writing) but will no longer get assessments for specific writing and speaking tasks.

To understand what I mean, here’s an image from an old score report PDF (taken from the Official Guide to the TOEFL, 5th edition):

You can see that in addition to their overall speaking and writing scores, the student was given a “level” assessment for five different sub-sections. These levels were: weak, limited, fair, or good. Each of the essays was a sub-section. Pairs of speaking questions made up the other sub-sections.

The bottom of the score report contained a chart to convert these levels to a numerical rubric score. In this way, students would know which of the tasks they excelled at, and which with they struggled with. This meant that the students could really focus when preparing to take the test for a second (or third… or twentieth) time.

Now, however, this information is no longer available. The new PDF score reports provide only overall scores in the speaking and writing sections. They are no longer given assessments for the sub-sections. They look like this:

In the past, if a student got 20 points in the writing section, he could see that he got a “good” in the independent task, and a “weak” in the integrated task. He would then know to focus on the integrated task in the future. Now, though, he will have no idea which task lowered his score, and which one he should focus on in the future.

Likewise, students who fail to get their target score have no way of knowing which speaking tasks they should focus on when they prepare to take the test again.

This is a problem, I think. On one hand, ETS gave students a gift with the shorter version of the test by making it possible to focus on a smaller number of tasks while studying. But the elimination of the score reports takes that gift right back.

If ETS brings back the score reports I will let you know right here.

I got confirmation from ETS that the “MyBest Scores” section will be added to all score reports, regardless of when the test was taken. That means if you took the test anytime after August 1 2017, the “MyBest Scores” section WILL be added… as long as you order a new report (which you will pay for, of course). Just keep in mind that the section will only include scores from AFTER August 1, 2017. Also keep in mind that you should order the new report After August 1.

Here’s what they told me:

“Regardless of the test administration date, all TOEFL iBT score reports sent after August 1, 2019, will automatically include the test taker’s MyBest scores, in addition to the traditional scores from the selected test date. ETS will release detailed information to test takers before the new feature is officially launched.”

A lot of students have asked me something along the lines of:

“If I took the TOEFL before August 1, can I still get a score report that includes MyBest Scores?”

It looks like you will be able to.

Here’s a message that has been sent to test-takers recently by ETS:

“Because MyBest scores will not yet be available when you complete your test between May 22 and July 31, we are providing you with 2 free additional score reports (a US$40 value).

How to obtain your free score reports: On or before August 1, your TOEFL iBT test account will be automatically credited with 2 codes to pay for your 2 free additional score reports. To take advantage of MyBest scores, the score reports should be ordered August 1 or later.

  • After you have received your codes, simply log in to your account, click your name in the top right corner, then “My Discounts and Vouchers.” There will be 2 codes listed on that screen. Make note of the codes as you will need to enter them during checkout.
  • When you are ready to send the score reports to your selected institutions, add them to your cart, enter the 2 codes at checkout and there will be no charge for your 2 additional score reports. (You can purchase more score reports at the regular price of US$20 each.)
  • Each code is for 1-time use only. Once you have redeemed it, you cannot reuse it. If you are taking multiple tests between May 22 and July 31, you will not receive additional codes.
  • Your redemption codes will expire on December 31, 2019, and are non-transferrable.

You are on the way to success by choosing to give yourself the TOEFL® Test Advantage! We wish you the best on your test, your applications and wherever your journey takes you.

Now, this free report offer is only for students taking the test between May and July, but it suggests to me that if you order a score report from between August 1, 2017 and July 31 2019 to be sent to a school (and pay for that report if necessary), it will include the MyBest Scores section. Note, though, that your school won’t get the new report unless you actually pay to have a new one sent.