I’ve been getting a lot of reports about extremely late score reports from students who have taken the TOEFL Special Home Edition.  Students have told me that they are still waiting for their scores two, three or even four weeks after taking the test.  Scores are supposed to arrive ten days after taking the test.

Delays occur when  a technical failure occurs during the test, or the automated anti-cheating software detects something, or when the proctor notices something abnormal.  When this happens, your test result and testing experience are manually checked by a human expert.  This is called “Administrative Review.”

Don’t worry, though.  To talk to someone about this, you should contact the TOEFL Office of Testing Security.  I highly recommend calling them at the following numbers:

1-800-750-6991 (in the USA)

+1-609-406-5430 (all other locations)

If you do this, it is sometimes possible to be connected to the specific ETS staff member who is reviewing your scores.  You can then ask them to expedite the process.  It has worked for some of my students in the past.

You can also email them, but I don’t recommend it.  If you want to try, their email address is: otiassist@ets.org

They will answer the phone from 7:30 AM to 5:30 PM Eastern Standard Time, Monday through Friday.  Note that you are supposed to wait four weeks before calling them.  You can, of course, call before then but they may just tell you to keep waiting.

I do not recommend using the regular TOEFL customer support phone number for this problem, but I guess it can’t hurt to try it as well.



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I wil never use TOEFL ibt again, im waiting two months for scores and their support is pathetic.

Boran Aydas

2 months??? I have been waiting for a month and didn’t get any information about the situtation yet. But I will lose my spot at the university if I don’t get the results in a week. So frustrating

Julie Kieu

I waited for 3 months to get the response from those emails, but I got nothing. As an international test taker, waiting or finding the TOElF’s call is more frustrating than any deadline.


I did the test on July 15th and still haven´t received my scores 🙁


Your result in administration review..?