Scores Not Available

Students often ask what it means when their TOEFL account says something like:

“Scores not available”

Or:

“Tested – Scores Not Available”

This  is totally normal.  Everyone gets something like this while waiting for scores.  If your status says “scores not available,” just keep waiting.  According to ETS, it takes 4-8 calendar  for the scores to arrive.

If your scores take longer than that, you could contact customer support.

Scores “Pending”

Sometimes your TOEFL account says that scores are “pending.”  This is also totally normal.  It happens about one or two days after the test is complete.  You should keep waiting for the scores to arrive.  It is not a sign of trouble.

Status:  “Scheduled” and “Checked in”

Sometimes students are confused, because after the test the status says:

“Scheduled”

or

“Checked In”

Those are also normal.   Don’t worry about them.  Sometimes you will be “checked in” for months after the test.  Just wait 4-8 days for your score.  If it takes longer than that, you can call ETS.

Scores “On Hold”

Sometimes your status says something like:

“On Hold”

Or:

“Tested – Scores On Hold”

This status is not good.  It means your TOEFL scores are in “administrative review” and you will have to wait longer than normal.  According to ETS, you will have to wait 2 to 4 weeks after they send you an email about the hold. 

This usually happens during the TOEFL Home Edition if there was some technical problem, or if the proctoring system detected something abnormal.  Sometimes students think everything was totally fine… but the scores still get put on hold.  I’ve got an entire blog post about this issue.  Basically, though, you can call the office of testing security at ETS if you want more information.

If you guys see any other statuses please let me know and I will add them to the list.

 

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