Some new error messages are showing up in some people’s TOEFL accounts a few days after they complete the test. Sometimes the message says:

“Due to an administrative issue, we are not able to provide a score report, please contact customer support.”

As far as I can tell, this means that no score will be provided.

Other times the message says:

“Test administration is delayed due to an administrative review, typically completed in 2-4 weeks; for updates please contact customer support”

This means what it says – a score cannot be provided right now, but it might be provided when the review is finished.

These seem to be replacements for the “Scores Cancelled” and “Scores Not Available” error messages people used to get. 

Needless to say,  folks who get these messages are not able to see their scores and feel some anxiety.  If you see the message you should contact ETS customer support, as indicated.

Let me know in the comments if you are dealing with this issue.

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