I hear a lot of complaints about contacting TOEFL customer support by phone. It can be challenging, mostly due to extremely long waiting times. Here are a few things that might help.
- The telephone number for customer support is 1-609-771-7100 (in the United States) and 1-877-863-3546 (toll free in the United States). Support is only available from 8:00 AM to 7:45 PM Eastern Standard Time.
- Yes, these numbers are in the USA. Thankfully, ETS has set up local numbers in some countries that will forward you to the United States number. Select your country from the list on this page to check for one.
- To avoid being placed in a long queue, try to call as soon as the lines are open. That means calling exactly at 8:00 AM EST. This is really important!
- Calling the United States can be very expensive. To make free (or cheap) calls, use a service like Viber Out. They have a one-week free trial.
Of course, you can also email using this form. Fill it in completely for best results.
TOEFL India has a separate customer support office. Details are here.