Hey, hey, hey… check this out! It appears that ETS has implemented Oracle’s B2C system to streamline its customer support! Hopefully this will speed up its responses to support requests. This is actually number four on my list of ways to improve the TOEFL experience which I published last month. Needless to say, I’m a happy boy.
Of course the system includes a link to the TOEFL FAQ page which is broken, but I’m sure someone in Princeton will notice that eventually.